Security involves making sure that any sensitive information you may provide to us is handled in a safe and secure manner. Privacy refers to information we gather about you, and what we do with that information once we have it.
Certain personal or business information may be collected from visitors to TheMattressSecret.com. You may need to fill out these forms to register, purchase items, take part in special promotions. We use your contact information to speed up the order process, and to contact you when you request or when it is necessary (for example, if there is a problem fulfilling your order). The Mattress Secret does not govern any other websites but may occasionally provide links to other websites, which have their own privacy practices. We also may use information about your product interests and purchases to help us improve your shopping experience and our site design. We do not rent or sell e-mail addresses. When you enter contests or promotions, we may share information that you give us with the companies that have partnered with us for that event. This will be plainly stated in the rules and regulations when applicable. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud that has already taken place. The information is not provided to these agencies or companies for marketing purposes.
We read every message that arrives and warrants a response. We try to respond as soon as possible to all emails. We keep e-mail addresses on file in a secure server for documentation and to make sure that we respond appropriately to you.